Frequently Asked Question
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Office Visits-
Always bring a list of your current medications with you.
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Please arrive 15 minutes before your scheduled appointment to complete all necessary forms.
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Directions to our offices can be obtained at our locations page.
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We normally call you to remind you of your appointment two days prior to your appointment. We kindly request that you call us back to confirm that you will be here. We have a 24 hour/7 days a week confirmation line for your convenience to confirm or cancel your appointment.
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Alpharetta 678-775-1985
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Midtown 678-781-3002
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Riverdale 678-466-3982
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Sandy Springs 678-539-3186
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Call early if a same-day appointment is needed!
We understand our patients want to hear their test results as quickly as possible, and we do our best to communicate with you as soon as we receive the results back from the testing facilities.
Please allow at least 5 business days before you call our office to check on your test results. If you do not hear from us within 5 days, please call the office where you were seen and ask for the nurse.
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Midtown: 404-892-2131
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Sandy Springs: 404-256-8500
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Alpharetta: 678-775-2284
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Riverdale: 770-996-1122
If instructed by your physician, you may access your test results through the Phone-Tree test result hotline. It is available 24 hours a day, 7 days a week. Call 404-898-1024 and follow the prompts for your results.
Due to the high volume of calls, often times you will reach the voice mail. We assure you that all voice mail boxes are checked regularly and handled promptly and appropriately during business hours.
To insure that your needs are met expeditiously, please leave a complete message of what you need, your name, your physician, and a contact number so we can return your call.
Please note that any medical questions must be forwarded to the physician for review and therefore may take some time for reply, since our physicians are busy with patients during the day.
The best times to call are Tuesday through Thursday from 10 am until 2 pm. The phones are least busy during those hours.
A doctor is on call after office hours, during weekends, and on holidays. We ask that you limit these calls to serious illnesses. Call the regular office number for your location and you will automatically be forwarded to the answering service for assistance.
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Midtown: 404-892-2131
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Sandy Springs: 404-256-8500
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Alpharetta: 678-775-2284
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Riverdale: 770-996-1122
Please call during office hours for medication refills, appointment scheduling, routine test results, billing and insurance matters.
For severe situations, go immediately to the Emergency Room and have your doctor contacted from the Hospital!
Laureate Medical Group participates with the majority of the major health insurance plans. Be sure to inquire about the participation status of your health insurance plan when scheduling appointments and at each visit.
The patient is responsible for letting us know of changes in insurance and other information prior to the appointment. You may easily update your information with us through "MY LAUREATE."
Co-payments, annual deductibles and coinsurance amounts are the responsibility of the patient and are due at the time of service. These payments will be collected at the time of your appointment. Failure to make the required payment will result in an administrative charge being placed on your account.
For patients without insurance, full payment is due at the time of service.
Payment may be made by cash, check, debit card or credit card.
Reliable access to our patients' medical records has been secured through a computerized patient record, improving office efficiency and patient safety.
The relationship between the doctor and patient is confidential and any information exchanged will be held in the strictest of confidence. Confidential medical information will be released only with the express consent and authorization of the patient.
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Have the expectation to be treated in a manner reflecting respect for their privacy and dignity as a person.
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Have the expectation to be informed regarding their diagnosis, course of treatment and prognosis in terms they can reasonably be expected to understand and to participate in decision making about their health.
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Have the expectation to receive sufficient information to enable them to give informed consent prior to the initiation of any procedure and/or treatment.
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Have the expectation to discuss their medical record with the physician and to receive, upon written request, a copy of that record.
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Have the right to expect information pertaining to their health care will be treated as confidential and will not be released without their, or their authorized representative's written permission, except as required by law.
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Have the expectation to be informed of unforeseen delays in the provider's schedule.
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Have the expectation to be able to make a complaint and to receive response to that complaint within a reasonable period of time.
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Have the responsibility to be considerate and cooperative in dealing with office staff and providers.
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Have the responsibility to follow instructions and guidelines given by those providing health care services and to weigh potential consequences of any refusal to comply with those instructions or recommendations.
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Have the responsibility to obtain and carefully consider all information needed or desired in order to give informed consent for a procedure or treatment.
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Have the responsibility to assist in compiling a complete medical record by providing or authorizing release of medical information from other providers.
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Have the responsibility to notify their primary care physician (PCP) prior to seeking consultation or emergency services, except in potentially life threatening situations.
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Have the responsibility to schedule appointments and to arrive on time for scheduled visits or to notify their physicians' offices if they must cancel or be late for a scheduled appointment.
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Have the responsibility to express opinions, concerns or complaints in a constructive manner.
For HMO/POS referral requests, please call the nurse at your office. Referrals take up to 72 hours for processing by most insurance companies, so please plan accordingly when making your requests.
- Midtown: 404-892-2131
- Sandy Springs: 404-256-8500
- Alpharetta: 678-775-2284
- Riverdale: 770-996-1122
We will need the following information:
- Patient's name and date of birth
- Caller's name and phone number
- Patient insurance and identification number
- Name of the specialist or facility
- Reason for visit and date of appointment
- Fax #
We will submit all the required information to the insurance company, but it is up to your insurance company to decide if the referral is approved.
Please allow more than 72 hours for the approval process.
You may call, fax or use "My Laureate" to request Prescription Refills:
Midtown
678-781-3023 (Fax)
678-781-3022 (Phone)
Sandy Springs
678-538-2150 (Fax)
678-538-2151 (Phone)
Alpharetta
678-775-1999 (fax)
678-775-2284 (phone)
Riverdale
770-996-1122 (phone)
770-907-1429 (fax)
Please make sure that you provide the following information :
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Patient's name and date of birth
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Caller's name (if different) and phone number
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Drug name, dosage and how it is taken,
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The pharmacy name and phone number.
Refills are processed within 48 hours of the request. Please plan accordingly.
Calls after noon on Friday or the day before a Holiday may not be addressed until the next business day.
Call your pharmacy directly to check on the status of the medication.
Remember that the On-Call Doctor is not able to complete medication refill requests. Please do not call the On-Call physician for routine refills.
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Make sure that your physician knows all the medications you are taking. This includes prescription and over the counter medicines, and dietary supplements such as vitamins and herbs.
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Make sure that your doctor knows about any allergies and adverse reactions you have had to medicines. This can help you avoid getting a medicine that can harm you.
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Make sure you know the prescriptions your physician prescribes. And verify that it is the medication your pharmacy dispenses to you.
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IF you have any questions about the directions on your medicine label, ask. For example make sure you understand if a label says "four doses daily" if that means once every 6 hours, or just during regular waking hours.
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Ask for information about possible side effects of your medicine. If you know what might happen, you will be better prepared if it does, or if something unexpected happens instead.
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If you see a specialist or another physician outside the Laureate Medical Group, ask for a copy of your medical record so that you may bring it with you the next time you see your Laureate Medical Group physician.
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If you don't hear from us within 5 days of having any tests performed, call the office where you commonly see your doctor.
Our practice receives many requests to complete various patient forms such as insurance, disability, FMLA, handicapped parking. Completion of these forms requires medical expertise and review of medical record documentation. For this reason, a fee based on complexity and length of the forms will be collected prior to releasing the form. It is the patient's responsibility to complete their portion of the form and submit it to the requesting party.
In order to ensure needed medical care and appropriate follow up, it is important to keep any scheduled appointment with your provider. In addition, when an appointment time is reserved for you, this time is unavailable for other patients.
Advance notice, preferably at least twenty-four hours, is required when it is necessary to reschedule your appointment.
Failure to notify us in advance of a cancellation may result in discharge from the Practice.