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Policies & Procedures

Payment and Appointment Policies

Laureate Medical Group participates with most insurance plans. If you are not insured by a plan in which we participate, payment in full is expected at the time of your visit.

Understanding your insurance benefits is your responsibility. Therefore, please be sure that you verify that our physicians are in your network, what your out-of-network benefits are, and what your insurance covers.  If you have questions about your coverage, please contact your insurance company with any questions before your appointment.

  1. Co-payments and deductibles. All co-payments and deductibles must be paid at the time of service. If payment is not made at the time of service, there will be an additional charge of $25.00 for an administrative fee.
  2. Check Policy. All checks must be made payable to Laureate Medical Group. A service charge of $40.00 will be assessed for each returned check. If we have received more than one returned check from your bank, we will no longer accept payment by check. You will be required to pay by credit card, cash or money order.
  3. Non-covered services. Please be aware that some - and perhaps all - of the services you receive may not be covered by your insurance plan. If you recieve such services, you will be required to pay for these services in full at the time of visit.
  4. Proof of insurance. All patients must have a picture ID and an insurance card on file. If you cannot provide proof of insurance, you may be responsible for the claim.
  5. Claims submission. We will submit claims on your behalf to your insurance company for payment. Your insurance company may require that you supply certain information directly. It is your responsibility to coordinate your benefits with your carrier. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim.
  6. Coverage changes. If your insurance changes, please notify us before your next visit, so we can update your insurance information in our system. Providing us with this information prior to your visit will reduce your wait time. We will also do our best to verify your insurance coverage prior to your visit to minimize surprises at the time of visit.
  7. Non-payment. Final notices are sent after 30, 60 and 90 days for non-payment. If your account is more than 90 days past due, you will receive a letter stating that you have 15 days to pay your account in full. To avoid having your invoice sent to a collection agency, you are welcome to set up a payment plan. If you are dismissed from the practice as a result of non-payment, you will be notified by certified mail that you have 30 days to find alternative medical care. During that 30-day period, our physicians will only be able to treat you for emergency care.
  8. Missed appointments. Keeping your regularly scheduled appointment is important – for your health, for the convenience of other patients, and for more efficient operations at our offices. If you must cancel or reschedule your appointment, please let us know 24 hours before your scheduled time. We have an automated system that allows patients to confirm appointments by phone.
Our practice is committed to providing the best possible treatment for our patients at a fair and reasonable cost. Our prices are representative of the usual and customary charges for our area. Payment is expected at the time of service unless prior arrangements have been made with our business office. If you have any questions or concerns, please contact the location you visit.